Refund policy
All sales are final. We don't accept returns or exchanges for change of mind, size or fit, so please check the size guide before you order. Not sure about your size? Email us before you buy and we'll help.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, we'll make it right. To make a claim:
- Email contact@scalestudios.co within 7 days of delivery.
- Include your order number and clear photos of the item and the problem. If the package was damaged in transit, include photos of the packaging too.
- Don't wear or wash the item. Keep it in the condition it arrived in, with tags attached.
We'll review your photos and reply with next steps. If we confirm the item is damaged, faulty or incorrect, we'll replace it with the same item in the same size. If it's sold out, we'll give you a full refund instead.
Items that have been worn, washed or altered, or that were damaged after delivery, aren't eligible.
Return shipping
We cover return shipping for approved claims and send you instructions for sending the item back. Please don't send anything back until we've approved your claim, as we can't process returns sent without approval.
Refunds
Approved refunds go back to your original payment method. Once we've processed a refund, it can take 5–10 business days to appear, depending on your bank.
Sale items
Sale items are final sale and are covered for damage and faults in the same way as full-price items.
Your legal rights
This policy doesn't affect your rights under consumer law where you live. If you're in the UK or the EU, you may have a legal right to cancel an online order within 14 days of delivery. Email us within that time if you want to use it.
Questions
Email contact@scalestudios.co or message us on Instagram.