Shipping policy
Thank you for shopping with SCALE STUDIOS. This policy explains how and where we ship your order.
Where we ship
We currently ship to the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.
If your country isn't listed, email us at contact@scalestudios.co and we'll see what we can do.
Order processing
Orders are processed within 2–5 business days (Monday to Friday, excluding holidays). During new drops and restocks, processing can take up to 7 business days. You'll get an email confirmation as soon as your order is placed.
Pre-order items ship on the date stated on the product page.
Shipping rates and delivery times
Shipping costs and the delivery options for your address are calculated and shown at checkout before you pay.
Estimated delivery times after your order ships:
- Canada: 3–9 business days
- United States: 4–8 business days
- International: 6–10 business days
These are estimates. Delays can happen because of carriers, customs or weather, and we can't guarantee a delivery date.
Free shipping on orders over $150 CAD to every country we ship to except the United States.
Local pickup
Free pickup is available in Ottawa. Choose pickup at checkout and collect your order from SCALE STUDIOS at 2/2STUDIOS, 70 Bongard Ave, Ottawa, ON K2E 7Z9. We'll email you when your order is ready, usually within 24 hours. Please bring your confirmation email.
Tracking your order
Once your order ships, you'll receive an email with a tracking number. Tracking can take up to 48 hours to update. If you haven't received a shipping email within 7 business days of ordering, contact us at contact@scalestudios.co.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These charges are the customer's responsibility and are not included in the price or shipping cost. The carrier may collect them before or on delivery.
If a package is refused because of unpaid duties, the original shipping cost and any return fees will be deducted from your refund.
Wrong address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, email us right away at contact@scalestudios.co. We can update the address if the order hasn't shipped yet.
Lost, stolen or damaged packages
If your tracking shows your package as delivered but you haven't received it, check with neighbours and your local post office, then contact the carrier. If it still can't be found, email us within 7 days of the delivery date and we'll help however we can.
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the package and the item.
Returns
For returns and exchanges, see our Refund Policy.
Contact
Questions about shipping? Email contact@scalestudios.co or message us on Instagram.